Support | CodeStorms Tools

Support

Get fast help for tools, runs, billing, and account issues.

Contact support

Include your account email, tool URL, and run ID when possible.

Guides

Step-by-step workflow help.

Privacy and file handling

Retention and data handling details.

Plans and limits

File size, runs/day, and plan features.

Account access

Upload rejected: check file type and max size for the selected tool.
Run is slow: queues are shared; Pro and Enterprise get priority processing.
Download expired: outputs are temporary and auto-delete after retention window.
History missing: conversion history is available for Pro and Enterprise plans.
Billing portal errors: ensure your account is verified and try again from Account.

Free

Community-level support and docs.

Pro

Faster response and priority queue benefits.

Enterprise

Highest priority handling and advanced support.